Return & Refund Policy

This Return & Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted when you purchase from Qlenoroa Kitchen Appliances. By placing an order on our website, you agree to the policy outlined below.

1. Company Information

Business Name: Qlenoroa Kitchen Appliances
Phone Number: 904-200-2218
Email: contact@qlenoroa.store

Business Address:
4270 Tamiami Trail East, Suite 201
Naples, FL 34112
United States

2. Return Eligibility

We accept returns within 7 days from the date the customer receives the product.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Returns requested after 7 days from delivery will not be accepted.

3. Exchange Policy

  • Exchanges are accepted within 10 days of receiving the product

  • The exchanged item must meet the same eligibility requirements as returns

  • Exchanges are subject to product availability

If the requested exchange item is unavailable, a refund may be issued instead.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been used, installed, or damaged by the customer

  • Items returned without original packaging

  • Items showing signs of wear, misuse, or tampering

  • Final sale or clearance items (if applicable)

5. How to Initiate a Return or Exchange

To request a return or exchange, please contact us at:

📧 Email: contact@qlenoroa.store
📞 Phone: 904-200-2218

Please include:

  • Order number

  • Reason for return or exchange

  • Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Qlenoroa Kitchen Appliances is not responsible for lost or damaged return shipments

Returned items must be shipped to the address provided by our support team.

7. Refund Policy

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

Refund Processing Time

  • Refunds are issued within 5–10 business days after approval

  • Processing time may vary depending on your bank or payment provider

8. Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned in non-original condition

  • Missing original packaging or accessories

  • Signs of use or damage not caused during shipping

9. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

We will evaluate the issue and offer a replacement, exchange, or refund as appropriate.

10. Incorrect Items

If you receive an incorrect item:

  • Notify us immediately

  • We will arrange a replacement or refund at no additional cost

11. Late or Missing Refunds

If you have not received your refund after 10 business days:

12. Order Cancellations

  • Orders may only be canceled before processing or shipment

  • Once an order has been shipped, cancellation is no longer possible and the Return Policy applies

13. Abuse of Returns

Qlenoroa Kitchen Appliances reserves the right to refuse returns or exchanges if we detect:

  • Excessive or repeated returns

  • Fraudulent behavior

  • Abuse of the return policy

14. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

15. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: contact@qlenoroa.store
📞 Phone: 904-200-2218

Our customer support team typically responds within 24–48 business hours.