Shipping Policy

This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from Qlenoroa Kitchen Appliances. By placing an order on our website, you agree to the terms outlined below.

1. Company Information

Business Name: Qlenoroa Kitchen Appliances
Phone Number: 904-200-2218
Email: contact@qlenoroa.store

Business Address:
4270 Tamiami Trail East, Suite 201
Naples, FL 34112
United States

2. Shipping Coverage

  • We currently ship only within the United States

  • International shipping is not available

  • Orders placed with international shipping addresses will not be processed

3. Shipping Cost

  • Free Shipping on all orders within the United States

  • No minimum purchase is required

  • All applicable shipping and handling costs are fully covered by Qlenoroa Kitchen Appliances

4. Order Processing Time

  • Orders are processed within 3–4 business days

  • Business days are Monday through Friday, excluding U.S. public holidays

  • Order processing includes:

    • Order verification

    • Quality check

    • Secure packaging

    • Shipment preparation

Please note that processing time is separate from shipping time.

5. Shipping Time (Transit Time)

  • Estimated shipping time: 5–6 business days

  • Delivery times may vary depending on:

    • Destination

    • Carrier delays

    • Weather conditions

    • Peak seasons or holidays

6. Total Estimated Delivery Time

The total estimated delivery time is calculated as follows:

Processing Time (3–4 business days) + Shipping Time (5–6 business days)

➡ Estimated total delivery: 8–10 business days

This is an estimate and not a guaranteed delivery date.

7. Shipping Carriers

We work with trusted and reliable shipping carriers to ensure safe delivery, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • Other reputable domestic carriers

Carrier selection may vary depending on order size, destination, and availability.

8. Order Confirmation & Tracking

  • Once your order is placed, you will receive an order confirmation email

  • When your order ships, you will receive a shipping confirmation email with tracking information

  • Tracking updates may take 24–48 hours to appear after shipment

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please ensure:

  • Correct street address

  • Apartment, unit, or suite number (if applicable)

  • Valid ZIP code

  • Correct contact details

Qlenoroa Kitchen Appliances is not responsible for delays or lost packages due to incorrect or incomplete addresses.

10. Undeliverable or Returned Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal of delivery

We will contact you to arrange reshipment. Additional shipping delays may occur.

11. Delayed Shipments

Although we strive to meet all estimated delivery times, delays may occur due to:

  • Carrier issues

  • Severe weather

  • Natural disasters

  • Holidays or peak seasons

  • Unforeseen circumstances beyond our control

Qlenoroa Kitchen Appliances is not liable for shipping delays caused by carriers.

12. Damaged or Lost Packages

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will review the case and assist you according to our Return & Refund Policy.

Lost Packages

If your package is marked as delivered but not received:

  • Contact us immediately

  • We will assist in opening a carrier investigation if necessary

13. Order Modifications & Cancellations

  • Orders can only be modified or canceled before processing or shipment

  • Once an order has been processed or shipped, it cannot be changed or canceled

14. Shipping Restrictions

  • We do not ship to:

    • PO Boxes

    • APO/FPO addresses

    • International destinations

15. Customer Support

If you have any questions about shipping, delivery status, or tracking, please contact us:

Email: contact@qlenoroa.store
Phone: 904-200-2218

Our support team typically responds within 24–48 business hours.

16. Policy Updates

Qlenoroa Kitchen Appliances reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.